Support

mobilextension is all about efficiency.  That is why we offer the highest level of support to ensure that your experience with the tool is as smooth as possible.  Backed with a dedicated technical support team, we are committed to resolving all issues in a timely manner.  Our team works individually with each client to ensure that all inquiries on the use, configuration and functionality and possible concerns are addressed.

We appreciate and welcome feedback on how to further enhance our tool.  Please direct all inquiries and feedback to feedback@mobilextension.com.

Thank you for your interest and feedback.

The mobilextenstion Team

  • FAQ

    1.  How does mobilextension work?

    The mobilextension process is simple.  mobilextension provides users the capability of uploading information  in multiple formats through the online website.  Uploaded data can be shared with an unlimited number of people using any mobile device (iPad/iPhone, Android, Windows Phone or Blackberry).  Once the data is extended to mobile devices, the information will continue to be automatically synched to their mobile device and recipients can start using this information immediately!

    2. What do I need to sign up for a mobilextension account?

    The only thing you need to sign up for an account is an active email address.

    3. Is there a cost to use mobilextension?

    mobilextension is available free of charge to all list subscribers, starting with the Basic plan.  Basic plan holders are able to mobilize their list to up to 20 list subscribers.  Users looking for a little more support can opt for the Bronze, Silver, Gold and Platinum.

    4. Is there a mobile application for mobilextension?

    Yes, we support mobile applications for iPad, iPhone, Android, Windows Phone and BlackBerry.

    5. Is there a limit in the number of lists I can upload?

    No. There are no restrictions to the number of lists you can upload.

    6. What happens if I forget my password?

    If you happen to forget your password, a link to re-set your password can be emailed to you at your request.

    7. Who can I share my list with?

    You can share your list with anyone- as long as they have an email address.  List owner are asked to provide the name and email address of the people they wish to mobilize.  The contacts are then sent an email alert with a unique security token to access the list.

    8. Can I change my list once I have uploaded it on to mobilextension?

    Yes.  List owner will have full control of their list with the ability to edit or delete list and records after it has been uploaded. Rows and columns can be added or deleted and list can be sorted by headings.  Updated liast can be immediately shared with others once revisions have been made.

    9. How can my list subscribers use the list?

    When mobilized data is retrieved by list subscribers, the information is automatically synched to their mobile device.  For example, an iPad is able to pull the account information using the unique security token provided by the List owner.  The list (i.e. a distribution list) can now be accessed on the mobile device.

    Once a list item is selected to be viewed, all information, such as telephone number and address is synched and is ready to be used on the mobile device (by dialing number or activating maps).  Data can also be searched for quick and easy access to information.

  • Developers

    Want to bring mobilextension to your users? The mobilextension APIs and Tools enable you to extend your lists to mobile devices.

    To make working with the API easier, we have a number of client libraries that abstract the API into a language-specific object model.

    There are Developer’s Guides for PHP, .NET, and IBM Lotus Domino as well as sample code and more are on the way.

  • Privacy & Terms

    Your use of the mobilextension.com website (the “Website”) constitutes your agreement to be bound by and to act in accordance with the terms and conditions set out herein. The terms and conditions set out herein shall be governed by the laws of Ontario, Canada. mobilextension Inc., its affiliates and permitted licensees (collectively, “mobilextension”) reserve the right to change, modify or waive any of such terms or conditions without prior notice to you.

    Liability

    Your use of and browsing in the Website are at your own risk. mobilextension nor any other party involved in the creation, production or delivery of the Website is liable for any direct, indirect, incidental, consequential or punitive damages arising out of your access to, or use of, the Website. mobilextension assumes no responsibility and shall not be liable for any damages to, use of, or browsing in the Website or your downloading of any materials, data, text, images, video or audio materials from the Website.

    We rely on the information you provide though the Website, including profile information (email address) and payment information (credit card numbers and expiration dates), which must be true, accurate, current and complete. You will be solely responsible and liable for any and all loss, damage, and additional costs that you, mobilextension or any other person may incur as a result of your submission of any false, incorrect or incomplete information or your failure to update your profile information and payment information within 30 days of any change.

    mobilextension is not liable for any content you upload to the Website or distribute via the Website (including using a list) nor does mobilextension provide any warranties or promises with respect to any content you have uploaded or distributed.

    Privacy

    This Privacy and Terms of Use policy sets out how mobilextension collect, store, use and distribute personal information that you provide through the Website. The Website is owned and operated by mobilextension and its affiliates and its permitted licensees.

    mobilextension intends that its information-gathering practices as set out herein comply with the Personal Information Protection and Electronic Documents Act (Canada) and all similar Canadian provincial legislation.

    Personal Information

    “Personal Information” means your name, address, telephone number, e-mail address, credit card information, postal code, gender, purchase history, Website activity and any and all other information you provide through the Website.

    Consent

    Your consent to the collection, use and disclosure of Personal Information by mobilextension in accordance with the terms set out herein may be express or inferred. Your consent may be provided when mobilextension expressly requests your consent. Your consent is inferred each time you visit the Website, place an order to purchase a Plan, or provide mobilextension with information.

    Withdrawal of Consent

    Your consent to the collection, use and disclosure of Personal Information by mobilextension in accordance with the terms set out herein may be withdrawn by contacting mobilextension and requesting such withdrawal.

    Collection, Use and Disclosure of Personal Information

    Personal Information may be used by mobilextension for reasons that include the following:

    1. to provide you with information concerning mobilextension’s products and services;
    2. to record transactions;
    3. to provide ongoing support and service to Plan members; and
    4. to improve operations on the Website.

    mobilextension does not sell Personal Information you provide to it. mobilextension will not disclose your personal information to any third party without your prior knowledge or consent, except with agents or contractors of mobilextension who perform services for mobilextension and when required by law, or as permitted by law.

    Storage of Personal Information

    Personal Information you provide to mobilextension may be stored in a database that is owned and operated by mobilextension. mobilextension takes all reasonable precautions and steps to ensure the safety and security of such Personal Information.

    Removal of Personal Information

    You may contact mobilextension Inc. in order to have your Personal Information removed from storage.

    Any Personal information collected by mobilextension will be retained only as long as necessary for the fulfillment of the purposes for which it was collected and for a reasonable time thereafter or for so long as we are required to maintain such information by law or other applicable rules or regulations.

    Links to Third-Party Websites

    The Website may contain links or pointers to Internet sites maintained by third parties. We do not operate or control in any respect any information, products or services on such third-party sites. Third-party links and pointers are included solely for your convenience, and do not constitute any endorsement by use. You assume sole responsibility for use of third-party links and pointers.

    Cookies

    The Website uses cookies to recognize you as a previous visitor. Such cookies do not contain any personally identifying information, such as your name or sensitive information such as your credit card number. Declining to accept cookies (e.g. using your browser) may affect your use of the Website and your ability to access certain features of this website.

    Contact Information

    Email: info@mobilextension.com

    Postal Address: 31 Adelaide Street East | PO Box 116 Toronto Adelaide Retail | Toronto ON Canada M5C 2H8

  • Copyright Policy

    mobilextension Inc., its affiliates and its permitted licensees own and operate the mobilextension.com website (the “Website”).

    All content, including without limitation, all text, website design, graphics and software and all organization and arrangement of such content, which forms part of the Website, are subject to intellectual property rights, including copyright and rights in trade-marks (whether registered or not), trade names, words, slogans, logos held by or licensed to mobilextension Inc. or any of its affiliates. mobilextension Inc. reserves all such rights.

    Content presented on the Website may be downloaded, displayed or printed for personal, non-commercial use only. In all other circumstances, this website may not, in whole or in part, be copied, reproduced, republished, uploaded, posted, transmitted or distributed in any way without the prior written permission of mobilextension Inc.

  • Contact Us

    Thank you for your interest in mobilextension.  Please feel free to contact us with any inquiries or feedback.

    Email:

    feedback@mobilextension.com

    Postal Address:

    20 Adelaide Street East | Suite 500 | Toronto ON Canada M5C 2T6